Frequently Asked Questions

Go to forgot password, New password and enter cell phone number and request new password. You will receive the new password via SMS in few minutes.
Its not available for iPhones yet. For direct download, Please visit our LuckyBet shops to assist with installation of the Lucky12 app on your iPhone.
Pay In On your App, press option, then click on pay in. You can pay in with cash voucher, ewallet, easy wallet,blueWallet or greenWallet or through our bank account. NB: If you pay in through ewallet make sure you send the proof/SMS from your bank and your phone number and full name. Through our bank account please write your registered cellphone number in the reference.
Unfortunately once you've confirmed your bet online, it's not possible to cancel or edit it. Always make sure that the details of your bet are correct before you confirm it.